Last updated: July 20, 2026
These terms and conditions form an integral part of any estimate or offer of services (hereinafter the “Services”).
- Acceptance
Acceptance of the estimate, including by signature, email, payment of a deposit, or a request to begin the work, constitutes acceptance of these terms and conditions.
- Scope of Work
The Service includes only the services described in the estimate. Any additional request, modification, or work not provided for will be subject to a new estimate or additional billing.
- Client Cooperation
The client shall provide, in a timely manner, all access, content, information, approvals, and licenses necessary for the completion of the Service. Any delay may result in a postponement of the schedule.
- Client Representative
The client shall designate a primary contact person responsible for conveying information, feedback, and approvals to the Service Provider. Communications from this person are deemed to represent those of the client.
- Payment
Invoices are payable according to the terms indicated in the estimate. The Service Provider may suspend the work until all amounts due have been paid in full.
- Timelines
Schedules are approximate and may be modified based on delays caused by the client, suppliers, or circumstances beyond the Service Provider’s control.
- Acceptance of Deliverables
In the absence of written comments within ten (10) days following delivery, the deliverables are deemed accepted.
- Revisions
Unless otherwise indicated, the estimate includes one reasonable round of minor corrections. Any additional revision is billable.
- Maintenance
Unless the “Website Maintenance Service (updates, monitoring, and security)” is expressly included in the estimate, the Service does not include any maintenance, technical support, updates or monitoring services after delivery.
When this service is offered free of charge for the first year, it is reserved for new websites developed by the Service Provider. Upon expiration, renewal is optional and is billed at the then-current rate.
- Backups
Backups are provided by the website Hosting provider. If “Website Maintenance Service (updates, monitoring, and security)” is expressly included in the quote, the Provider ensures that the Hosting provider has backups in place or that these backups are active. The client remains solely responsible for backups of their website, databases, files, emails, and any other data. The Service Provider cannot be held liable for any loss of data, corruption, service interruption, or damage resulting from the absence, insufficiency, or failure to maintain adequate backups.
- Third-Party Services
The Service Provider is not responsible for the failures, interruptions, modifications, limitations, or decisions of hosting providers, registrars, email providers, platforms, APIs, payment gateways, software, themes, plugins, cloud services, or other third-party providers.
- Security Incident
The Service Provider implements reasonable security measures in the performance of the Services but cannot guarantee absolute protection against cyberattacks, unauthorized access, malware, ransomware, or any other form of cybersecurity incident. Except in cases of gross negligence or wilful misconduct by the Service Provider, the Service Provider shall not be liable for any loss, corruption, disclosure, or exposure of data resulting from such an incident.
In the event of a security incident affecting the Services, the Service Provider will reasonably cooperate with the Client to help mitigate its consequences. Such cooperation shall not constitute an admission of liability.
- Confidentiality and Artificial Intelligence
The Service Provider undertakes not to transmit the client’s confidential or personal information to artificial intelligence tools, except with the client’s authorization or where such information has been previously anonymized.
- Client-Supplied Content
The client warrants that they hold all necessary rights to the content, images, logos, videos, fonts, software, and other materials they provide, and shall indemnify and hold harmless the Service Provider from any claim in this regard.
- Warranty
The Service Provider warrants only the work it performs, for a period of thirty (30) days following delivery. This warranty does not cover, among other things, interventions by third parties, updates, modifications made by the client, failures of external services, or hosting issues.
The correction of a bug does not extend the warranty period.
- Future Compatibility
The Service Provider does not guarantee the compatibility of the work performed with future versions of WordPress, PHP, themes, extensions, or third-party services, except under an active maintenance contract.
- Limitation of Liability
The Service Provider’s total liability is limited to the amount paid for the Service concerned. In no event shall the Service Provider be liable for loss of profits, loss of revenue, loss of data, business interruption, or other indirect or consequential damages.
- Intellectual Property
Subject to full payment, the client becomes the owner of the deliverables specifically developed for them. The Service Provider retains ownership of its methods, tools, libraries, reusable components, templates, scripts, know-how, and generic code.
- Portfolio
Unless otherwise agreed in writing, the Service Provider may mention the project and use the client’s name, screenshots, or excerpts from the project as a professional reference.
- End of Service
The Service is deemed completed upon delivery of the work and the handover of administrator access, files, or credentials to the client or any person designated by them. From that moment, the client assumes full responsibility for the operation, security, updates, backups, and administration of the site, unless a separate maintenance contract is in effect.
- Project Abandonment or Suspension
If the client fails to provide the required information, approvals, or materials for more than thirty (30) days, the Service may be considered suspended. The Service Provider may reschedule the resumption of the work according to its availability and bill any additional costs incurred.
- Force Majeure
The Service Provider is not responsible for delays or failures in performance resulting from an event beyond its reasonable control.
- Entire Agreement
These Terms and Conditions, together with the accepted estimate and any written agreement between the parties, constitute the entire agreement relating to the Services and supersede any prior discussions, communications, or agreements concerning the same subject matter.
- Governing Law
These terms and conditions are governed by the laws of the Province of Quebec and the applicable federal laws of Canada. The courts of the Province of Quebec shall have exclusive jurisdiction.